Refund and Return Policy

International House of Caviar Ltd. – Return Policy

At International House of Caviar Ltd., we are committed to providing you with the highest quality products and exceptional customer service. Our dedication to quality is reflected in every aspect of our business.

Quality Assurance Quality is at the heart of our name, and we take pride in ensuring that all our products meet stringent standards for freshness, taste, and excellence.

Our Commitment to You In the rare event that you encounter any issues with your purchase, please contact us immediately within 24 hours of receipt. We are here to assist you and will do everything possible to resolve the issue promptly.

Return Procedure

1. Contact Us: Please reach out to our customer service team within 24 hours of receiving your order. You can contact us via email at admin@caviar.ca or by phone at 604 709 3634.
2. Provide Details: When contacting us, please provide your order number, details of the issue, and any relevant photographs if applicable.
3. Resolution: Upon receiving your message, our team will review the issue and respond to you as quickly as possible. Depending on the situation, we may offer a replacement, exchange, or refund.

Conditions

• Returns must be initiated within 24 hours of receiving the order.
• Products must be in their original packaging and in unused condition to be eligible for return.
• We reserve the right to refuse returns that do not meet the above criteria.

Contact Us If you have any questions about our return policy or need assistance, please do not hesitate to contact us. Our customer service team is available to help and ensure your satisfaction.

Thank you for choosing International House of Caviar Ltd. We appreciate your trust in our products and look forward to serving you again.